02 Oct #244 – Integrity Idea 062: Cultivate Customer Kindness
INTEGRITY IDEA: Cultivate Customer KindnessCOVERT-OVERT CONTINUUM (six Continuums for action): PracticesCOVERT-OVERT RATING (several levels from Highly Covert to Highly Overt): Highly CovertSTAKEHOLDERS SERVED: Employees, Customers/Clients, Community"Cultivate Customer Kindness" is about implementing practices that create opportunities for customers to engage in acts of "kindness" toward employees...
